Harm can result from a provider’s compromise, outage, unsafe product, excessive access, poor data handling, insecure integration, or inability to meet recovery and notification needs. Dependencies can extend through subcontractors and shared platforms that the organization does not contract with directly.
Managing this risk is a lifecycle activity. It begins before selection, continues through contracting, onboarding, operation, change, incident response, renewal, and offboarding, and should be proportionate to the service’s access, data, substitutability, concentration, and business criticality.
Key points
Prioritize relationshipsIdentify which parties support critical services, process sensitive data, hold privileged access, supply trusted code, or create concentration and systemic dependencies.
Set requirementsDefine security, resilience, evidence, subcontracting, vulnerability handling, incident communication, recovery, data return, and termination expectations in enforceable agreements.
Control connectivityApply least privilege, separate identities, monitored administration, approved integration paths, and prompt removal of access when the relationship changes.
Monitor and prepareReassess material changes, review relevant evidence, coordinate response contacts, test important contingencies, and maintain viable substitution or exit plans.
Important limitationA questionnaire, audit report, certification, or contract clause provides evidence — not certainty. The organization retains risk from the dependency and must decide how to reduce, share, avoid, or accept it.